Huawei recently opened a flagship store in China and plans to open multiple experience stores in the UK. However, it is China’s first customer service center based on the “new service model”. It has functions such as game arena, face engineer interaction, automatic robot and so on.
He Gang, President of Huawei’s Consumer Business Department, released detailed information and pictures of the new service center (Pacific Century Center) through Sina Technology.
Therefore, it is located near the Sanlitun business district in Beijing, China. In terms of the entire user experience model, the center is unique in that it is the company’s first.
He Gang said that the company’s Huawei Academy also entered the service center arena for the first time.
In other words, the new Gameplay Arena can attract users and enable them to browse Huawei products in full screen. According to reports, there are four large screens at the entrance of the service center.
This is to learn about appointments and click on other options under categories to browse the center. Go ahead and when you enter the center, you will see a Huawei logo, followed by different areas. You can view the functions of the service center below:
- Touch-and-go appointment system
- A Game Play Arena
- Visitor’s Lounge(Free Coffee, Reading books)
- Huawei Experience booth(real-world Experience of Products)
- Huawei Classroom(where an executive explains the product)
FACE-FACE ENGINEER INTERACTION AUTOMATED ROBOTS.
However, the highlight of the new service center is its new service model. According to this model, users can now interact face-to-face with engineers/experts without the need for intermediaries.
This means they can query maintenance plans, interact with spare parts and their prices, and observe the entire process. OnePlus has a similar method in its experience store.
In addition, the service center has a bunch of automated robots. These not only replaced the manpower of the middle department, but also reported to be very efficient.
To be precise, they commute between the service area and the spare parts room. In addition, they also perform tasks such as parts search, collection, maintenance, and registration, thereby reducing time.
In other words, this is not the only center of Huawei equipped with robots. The company already has an unmanned store, where a robotic arm is responsible for the custody of the goods.