Sony’s latest game console, PlayStation 5, has encountered a bug that prevents games and applications from downloading smoothly. Whenever the user wants to download, the download failure will be reflected in the “queue to download” prompt or error state. Currently, the only temporary solution is to reset the console to factory settings.
Multiple users of the console have encountered the failure, and it is reported that the failure occurs when the console is set to download for the first time.
According to reports, there is an error in the download, or the game or application that the user chooses to download will display the following message: Queued for download. Both notifications prompt you to check the “Download” menu, which remains empty.
As a consequence of download failures, the console becomes annoying for downloads, gets stuck and temporarily unavailable. A check of the PS5 library will show that the user owns the game/app, while the PS5 store still says the user has not purchased the app/game.
Some popular games affected by these download failures include: “Heavenfall”, “Spiderman”, “Devil Souls”, “Call of Duty: Black Ops Cold War” (earlier PS4 versions can be downloaded without any obstacles) And Disney+ app.
From reports so far, download failures only affect PS5 specific games and apps.
Sony has not released any statement regarding this issue. But the publisher of Activision’s Call of Duty recommends a factory reset for any user who encounters this error.
This solves the problem for many users. Of course, restoring factory settings will clear the console, which means you must download the game again and start playing from the beginning.
However, it seems that this is the only way to solve the problem.